Modern Art Jewelers strives for complete customer satisfaction. We are
confident that every purchase from Modern Art Jewelers.com will meet your
expectations and delight you with its high quality and unique design. If,
however, you decide to return your purchase, we will gladly refund, replace, or
exchange any unworn item within 30 calendar days from the date you receive the
Any unworn non-engraved item in its original condition with an undetached
security/price tag can be returned for a refund, exchange, or store credit.
Any item that shows any signs of wear or alterations will not be acceptable
for return. Engraved, special-sized, or customized orders are not returnable.
Please note that returns of items with detached security/price tags (even if a
security tag was taken off and reattached later) will not be honored at any
- Return Authorization Code. Obtain a Return Authorization
Code (RTC) from one of our customer service representatives by calling us
at 1-888-689-3005 or emailing us at Maria@ModernArtJewels.com . Write this code
on the original invoice AND on the return shipping label. Any unauthorized
(lacking RTC), improperly packaged, or uninsured packages will be returned to
- Securely Package Your Return. Include all original
packaging and documentation. Please make a copy of the original invoice for your
personal records. Failure to return any appropriate diamond/appraisal
certificates delivered with your item will result in a $250 replacement charge.
For security reasons, please do not indicate the contents of the package on the
outside of the box. Make sure that your name and address are clearly printed on
top of the box.
Modern Art Jewelers
611 Wilshire Blvd, suite 300.
Los Angeles, CA
- Insure Your Return. If the invoiced price is:
- Less than $500: Ship via any mail carrier. Fully insure the
shipment and request a return receipt for delivery confirmation.
ModernArtJewelers.com will not be responsible for any loss or damage of return
- More than $500: Ship your package via US Postal Service
Registered mail, insure for the total value of the contents, and request a
return receipt for delivery confirmation. (FedEx and UPS will not insure
shipments over $500.)
Terms of Refund.
Once your returned item is received, it will be inspected by our Quality
Assurance department. Please note that any items that have been damaged,
altered, engraved, resized (by a jeweler other than Modern Art Jewelers), or
showing any signs of wear will not be accepted for return. Once your returned
item is inspected and accepted, your refund or exchange will be processed within
5 business days. We will refund the cost of the returned item minus a 15%
re-stocking fee which includes merchandise inspection, repolishing, and
re-stocking expenses. Please note that shipping, handling, and insurance
costs are not refundable. Returned layaway items will be refunded minus the 25%
initial deposit. Refunds will be made in the original form of payment; however,
payments in the form of a bank wire transfer and money orders will be refunded
via company check. Please donít hesitate to contact us at Maria@ModernArtJewels.com or call us at
(888) 689-3005 if you have any questions regarding our
Pricing or Product Errors.
Although ModernArtJewelers.com site is constantly updated for accuracy
purposes, some unintentional errors or discrepancies may occur, in which case we
will inform you immediately.